Chelsea and Westminster Hospital Appointment Process

How to Make an Appointment in Chelsea and Westminster Hospital

The NHS eReferral Service is used to schedule appointments with the Chelsea and Westminster Hospital. You can choose and book your first outpatient appointment on a day and time that is convenient for you using the ERS.

Find a Consultant of Chelsea and Westminster Hospital from Here.

Chelsea and Westminster Hospital Appointment Process
Chelsea and Westminster Hospital

Appointments in Chelsea and Westminster Hospital can be made in one of three ways:

  • While you are at your GP appointment, your GP will book you.
  • You can reach the ERS appointment line at 0345 608 8888, which is open Monday through Friday from 8 a.m. to 8 p.m., and on weekends and holidays from 8 a.m. to 4 p.m. (closed on Christmas Day). The cost of a call may vary.
  • Online booking is available at
  • You can call 0345 850 2250 from a textphone.

Please remember that you will need the booking reference number listed on your booking letter, as well as a password/access code provided by your GP practice, to book online or through the ERS line. If you don’t have or have misplaced this information, please contact your GP practice.

How to Change or Cancel an Appointment in Chelsea and Westminster Hospital

If you need to cancel or are unable to attend your appointment, please notify us as soon as possible so that the day and time can be offered to someone else.

First appointment

Please contact to change or cancel your initial outpatient appointment with us:

  • Chelsea and Westminster Hospital Contact No. 020 3315 6666 (8:30am–5:30pm, Monday–Friday)

You should also call the number if you need to change or cancel an appointment that is less than 48 hours away. Please be aware that if you miss a booked appointment without contacting us, we may send you back to your GP.

Appointment for a follow-up

Please call the service treating you directly at the number shown below to change or cancel a follow-up appointment.

Department Contacts of Chelsea and Westminster Hospital

ServiceChelsea and Westminster Hospital
Bariatric (weight loss) surgery020 3315 8529
Burns020 3315 3566
Care of the elderly020 3315 4004
Cardiology020 3315 5681
Colorectal surgery020 3315 8343
Colposcopy020 3315 5927
CT scans020 3315 5397
Dermatology020 3315 3584
Diabetes020 3315 5294
Dietetics020 3315 8178
Endocrinology020 3315 5294
Endoscopy020 3315 3053
Ear, nose and throat (ENT)
Gastroenterology020 3315 8321
General Surgery020 3315 8343
Gynaecology020 3315 3236
Haematology020 3315 4004
Hepatology020 3315 8321
HIV and sexual health020 3315 6699
Maternity services020 3315 6000
MRI scans020 3315 2055
Neurology020 3315 4004
Nuclear medicine020 3315 8415
Ophthalmology020 3315 3235
Oral surgery
Paediatrics020 3315 5449
Pain management020 3315 8317
Palliative (end-of-life) care020 3315 4004
Plastic surgery020 3315 3566
Renal medicine020 3315 1076
Respiratory medicine020 3315 3582
Rheumatology020 3315 4004
Stroke and transient ischaemic attack (TIA)020 3315 4004
Therapy services (hand, musculoskeletal, pelvic health, speech and language, hydrotherapy)020 3315 8404
Therapy services (children’s physiotherapy, music therapy)020 3315 8667
Trauma and orthopaedics020 3315 2777
Ultrasound020 3315 5397
Urology020 3315 6753
Vascular surgery020 3315 8529
X-Ray020 3315 5397

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